Refund Policy

Clear Guidelines for Returns and Refunds

Our commitment to quality extends to our refund and return policies, ensuring fair resolution for all parties in our distribution network.

Product Return Policy

Eligibility for Returns

As a distributor of FMCG products, we accept returns under the following conditions:

  • Products must be reported within 24 hours of delivery
  • Items must be in original, unopened condition with intact packaging
  • Manufacturing defects or damage during transit
  • Incorrect products delivered due to our error
  • Products approaching expiry date (within 30 days of delivery)

Non-Returnable Items

The following items cannot be returned:

  • Products opened or used by the customer
  • Items damaged due to mishandling after delivery
  • Products without original packaging or labels
  • Items ordered specifically at customer's request
  • Perishable goods beyond return window

Return Process

To initiate a return:

  1. Contact our customer service within 24 hours of delivery
  2. Provide order details and reason for return
  3. Our representative will inspect the products
  4. Approved returns will be collected from your location
  5. Refund or replacement will be processed within 3-5 business days

Refund Methods

Refunds will be processed through:

  • Credit Adjustment: Applied to your next order (preferred method)
  • Bank Transfer: Direct transfer to your registered account
  • Product Replacement: Like-for-like replacement where applicable

Damaged or Defective Products

For products damaged during transit or with manufacturing defects:

  • Immediate replacement at no additional cost
  • We will coordinate with the manufacturer for warranty claims
  • Transportation costs will be borne by us
  • Priority processing for damaged goods

Channel-Specific Policies

General Trade & Modern Trade

For retail partners, we follow standard trade practices with credit notes for approved returns and exchanges based on manufacturer guidelines.

HoReCa Partners

Bulk orders for hotels, restaurants, and cafes have extended return windows and flexible exchange policies based on contractual agreements.

Contact Information

For all return and refund queries:

Email: parsoptima@yahoo.com

Phone: +91-9972508616

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Our customer service team will respond to all queries within 24 hours during business days.

Policy Updates

This refund policy is subject to change based on manufacturer guidelines and business requirements. Updates will be communicated to all partners in advance.

Last updated: January 2025